If you use bullet points or numbered lists in your package descriptions or message templates, you may notice they look different in certain parts of the app — or don't look quite right in a client's email inbox. This is a known limitation of how formatting works across different contexts, and understanding why it happens makes it easier to work around.
Package descriptions
Package descriptions appear in several places: the online booking flow, invoices, emails, and the booking overview page. Each context has different layout requirements. On the booking page, descriptions are centered to match the package title, price, and graphic above them — left-aligned text would look out of place there. But on invoices and emails, centered text looks awkward, so those contexts use left alignment.
Because the same description is used in both centered and left-aligned contexts, the alignment setting in the package editor preview doesn't carry through everywhere. What you see in the editor isn't always what your client sees. This is a known tradeoff, and improving how package descriptions are displayed across contexts is something we plan to revisit in a future redesign.
Message templates and automated emails
The message editor uses HTML to apply formatting, and HTML looks great in a browser. The problem is that email clients — Gmail, Outlook, Apple Mail, and others — each support a different subset of HTML and CSS. Features that render perfectly on the web may be stripped out or displayed incorrectly in an inbox.
The editor itself is a standard third-party rich-text library, so what you see while writing looks polished. The preview on the next step is our attempt to show you something closer to how the email will actually appear to your client. It won't be a perfect match for every email client, but it should be reasonably close.